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Terms and Conditions

Terms and Conditions at Aalia on the Ganges, Haridwar

  • All guests above 18 years age must carry a valid Photo ID to be submitted at the time of Check-in at the Resort. The following documents only are considered valid ID proofs; Passport, Driving License, Voter ID card & Aadhar Card.
  • Our Check-in time is 1400 hrs and Check-out is 1200 hrs. Early Check-in and late Checkout will be subject to availability on an extra charge.
  • Meals that are part of the Meal Plan will be served in the Restaurant only and will be Buffet style or from a Table de Hote menu.
  • Package inclusions cannot be exchanged in lieu of other services.
  • In the event of any force majeure, the Hotel will not be liable for any loss or damage or claim either by your company or any 2nd or 3rd party. In this regard the Hotel will be indemnified against the same.
  • Renovation: The hotel reserves the right to carry out any such renovation(s) and upgradation(s) as it deems necessary. The hotel at it's absolute discretion shall make this decision and would notify the agent or guest accordingly.

Child Policy

  • Please carry proof of age for children under 16 years of age.
  • A maximum of two children below 6 years will be accommodated in the same room at no extra charge without an extra bed.
  • Maximum of one extra bed/mattress will be provided in each suite.

Liquor & Entertainment Policy

  • No personal alcohol or beverages are permitted in any public area of the hotel.

Reservation Policy

  • Reservations will be confirmed only upon receipt of full payment.
  • Bank details for payments will be provided.
  • Two offers or promotions cannot be availed or clubbed together.

Cancellation Policy (For Individual booking upto 2 villas or 12 guests)

  • Full retention will be charged for cancellation received 2 days prior to arrival.
  • No cancellation charges if cancelled more than 7 days prior to arrival.
  • One day cancellation charges will be levied for cancellation received between 7 to 2 days prior to arrival.
  • The above cancellation policy is not valid during long weekends, Christmas, New Year and during certain other times of the year wherein rooms may be confirmed subject to non refundable advance.